Elements and Performance Criteria
- Ensure service delivery coverage is maintained
- Manage emergency communications centre functions, activities and resources to ensure service delivery is maintained to a high level of operational readiness
- Identify service delivery requirements and gaps and distribute resources accordingly
- Ensure appropriate reserve resources are made operational to maintain service delivery
- Ensure service delivery standards are met
- Apply and adhere to procedures and service delivery standards when deciding or undertaking an action
- Delegate and reallocate duties according to fluctuations in demand and organisational or agency procedures